Warranty Terms & Conditions

Bereco warrants all fully factory finished products for 10 years against manufacturing defects, factory applied coating defects, glazing defects and failure (condensation), factory fittings and ironmongery failure and rot and fungal decay.

Bereco warrants that it will (at the Company’s choice) either repair or supply only replacement, or refund the full purchase price of any Goods which are found and reported within 5 days of the defect becoming apparent.

To make a claim under this warranty;

  1. The warranty must be registered at www.berecowarranties.co.uk within 12 months of delivery.
  2. Claims must be made in writing and emailed to customercare@bereco.co.uk
  3. For each claim made under the warranty a valid warranty certificate must be presented in addition to a completed maintenance schedule for the installed life of the products and evidence of the defects claimed. i.e photographs.

The warranties offered on all Bereco factory finished products are based on the following conditions:

General

  1. Products have been installed on the UK mainland.
  2. Full and final payment has been made for the purchase.
  3. The products are fully factory finished and not basecoat only, unfinished, unassembled or unglazed, as these carry no warranty.
  4. Claims made under the warranty are made within 5 days of the defecst becoming apparent to prevent further exacerbation and compound damages.
  5. The product is fit for its intended use.
  6. The product has not been modified in any way that could affect its structural integrity or its performance.
  7. Our installation, operation, adjustment & maintenance guidelines have all been followed.
  8. The product has not failed due to the fitting of ancillary items i.e. blinds or security devices.
  9. The product has not been damaged during transit on other modes of transport other than the company’s method of transport.
  10. The product has not been damaged by accident from an associated incident.
  11. The product has not been damaged due to water penetration, either before, during or after installation.
  12. Moisture and humidity have been controlled as detailed in our fact cards on our website.
  13. Coupled window and door combination frames that span one storey or more have been assessed by a structural engineer to ensure they are of a suitable construction, satisfactory for in-service performance, long-term durability and in full compliance with current UK Building Regulations and British Standards.

Storage & Installation

  1. The products have been stored and handled in accordance with our practical storage and site care guidelines.
  2. The products have been installed within 14 days of delivery.
  3. The products have been installed in accordance with BS8213-4:2016.
  4. The external face of the products has been installed a minimum of 50mm back from the face of the building.
  5. Window and door cills project no more than 30mm from the face of the building.
  6. Products have been suitably sealed within 14 days of installation using a low modulus polysulphide-based sealant, approved to ISO 11600-F-25LM.
  7. Adequate ventilation was provided at the time of installation to regulate moisture content.
  8. Loose cills have been fitted in accordance with our instructions and suitably sealed using our recommended products.

Finish

  1. Bereco after care kits have been used and our maintenance schedule followed and completed.
  2. The coating has not failed due to poor maintenance of the building, or by the buildings inadequate design.
  3. The coating has not failed due to improper storage or installation.
  4. The coating has not been allowed to accumulate dirt and debris leading to excessive mould growth.
  5. The coating has not been exposed to excessive pollutants or heat (fire, heating appliances etc).
  6. The coating has not been subjected to physical (ladders etc) or chemical (cleaning agents) damage.
  7. The finish has not been damaged due to improper washing or cleaning. i.e. through the use of ammonia-based cleaning products.
  8. The coating has not been damaged due to the use of adhesives or tapes having been affixed to the products.

Please note: Due to the unpredictable nature of the weather; signs of weathering of the coating i.e. dulling, peeling, cracking and thinning earlier than stated in our maintenance guidelines is beyond the control of Bereco and is not considered a defect under the terms of this warranty.

Glazing, Fixtures and Fittings

  1. The glass is suitable for its intended and ongoing use and location in the building.
  2. The glazing has not failed due to poor maintenance of the building, or by the buildings inadequate design
  3. Glazing defects i.e bubbles, blisters, fine scratches and minute particles are categorised in accordance with the GGF quality of vision guidelines
  4. All moveable parts including handles, hinges and mechanisms have been serviced (cleaned, and lubricated) during routine maintenance following the manufacturer’s instructions.

Please note: Thermal breakage of glass is often seen within the first year of installation. Due to the unpredictable nature of the weather the factors and conditions that can cause thermal stress on glazing are beyond the control of Bereco and as a result thermal stress is not considered a defect under the terms of this warranty.